Terms and Conditions

1. Acceptance of Terms

By booking an appointment, approving a written estimate, requesting emergency dispatch, or browsing this website, you agree to these Terms and Conditions. If you do not agree with any part of these terms, please do not book our services or use this site.

2. Scope of Services & Authorizations

Lina Plumbing & Heating provides domestic and light commercial plumbing, central heating repairs, boiler servicing, system installations, and gas engineering across Plymouth, Plympton, Plymstock, Saltash, Ivybridge, and Tavistock.

Gas Safety & Compliance: All gas appliance servicing, repairs, and installations are carried out by certified engineers in compliance with UK Gas Safety (Installation and Use) Regulations and Building Regulations.

Property Access & Clear Working Space: Clients must provide safe, clear access to the property, the work area, isolation valves, and relevant appliances. If an engineer cannot safely access the workspace, work may be paused or rescheduled.

3. Estimates, Pricing & Payment

We believe in straightforward, transparent pricing with no hidden charges.

Upfront Quotations: For non-emergency installations, boiler replacements, and scheduled repairs, we provide an upfront estimate before work starts. If unexpected complications arise once pipework or appliances are exposed, any necessary additional costs will be explained and approved by you before proceeding.

Emergency Call-Out Rates: Emergency call-out rates vary depending on the time of day (standard hours vs. out-of-hours/weekends) and are confirmed over the phone before dispatching an engineer.

Payment Terms: Payment is due upon completion of work and receipt of invoice on the day of service, unless alternative credit or invoice terms have been agreed upon in writing (e.g., for commercial contracts or letting agencies).

Accepted Payment Methods: We accept major debit/credit cards, bank transfers, and cash. All installed materials remain the legal property of Lina Plumbing & Heating until the invoice is paid in full.

4. Cancellations & Rescheduling

We understand that schedules change. To help us keep our mobile engineers running on time for all clients, we ask for reasonable notice:

Standard Appointments: Please provide at least 24 hours' notice if you need to cancel or reschedule a non-emergency appointment.

Emergency Dispatch: Because emergency calls involve reserving an engineer and dispatching a van immediately, cancellations made after our mobile unit is already en route may be subject to a standard call-out charge to cover travel and scheduling costs.

5. Workmanship & 1-Year Parts Warranty

We stand behind the quality of our trade engineering.

12-Month Guarantee: All new replacement components, valves, pipe fittings, and sanitaryware supplied and installed by Lina Plumbing & Heating are backed by our 1-year parts and labor warranty.

Manufacturer Warranties: New boiler installations typically come with extended manufacturer parts and labor warranties (subject to annual servicing requirements and registration with the manufacturer).

Exclusions: Our warranty does not cover pre-existing system defects, willful damage, limescale damage, black iron oxide sludge blockages in untreated pipework, or third-party interference after our work is completed.

6. Liability & Insurance

Lina Plumbing & Heating operates with full professional accountability and maintains comprehensive public liability insurance.

Existing Plumbing Vulnerabilities: While we take the utmost care in your home, older plumbing, seized stopcocks, degraded pipework, and fragile masonry can occasionally leak or fracture during necessary diagnostic pressure testing or standard repairs. We will notify you immediately of any underlying structural risks.

Notification of Concerns: If you notice any weeping joint, unexpected pressure drop, or have any concern following a visit, please contact us promptly so our team can return and resolve it.

7. Contact Information

For questions regarding these Terms and Conditions or to discuss an existing booking:

Lina Plumbing & Heating

4 Maida Vale Terrace, Mutley, Plymouth, Devon, PL4 7LW

Phone: +447700103378

Email: [email protected]